PRIVACY POLICY

M&L FREIGHT LOGISTICS, INC. (“M&L,” “we,” “us”)
Website: www.mlfreightlogistics.com
Support: dtd@mlfreightlogistics.com
Address: 7200 Griffin Rd, Suite 3A, Davie, FL 33314, USA
Last updated: April 5, 2026

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, request a quote, purchase services, or otherwise interact with us (collectively, the “Services”).

1) Information We Collect

We may collect the following categories of information:

A. Information you provide directly

• Contact details: name, email, phone number, company name, address.

• Shipment details: shipper/consignee information, addresses, item descriptions, declared values, weights/dimensions, tracking references, customs-related information you provide.

• Payment-related information: when you pay via ACH, Zelle, Wire, or credit card, we may collect transaction details (amount, date, reference).
  Note: We do not intend to store full credit card numbers on our servers if processed through a payment processor.

• Communications: emails, chat messages, call notes, support requests.

B. Information collected automatically (website usage)

• Device and usage data: IP address, browser type, pages visited, timestamps, referring URLs, approximate location derived from IP.

• Cookies and similar technologies (see Section 6).

C. Information from third parties

• Carriers, airlines, ports, airports, shipping lines, warehouses, customs brokers, agents, insurance providers, payment processors, and logistics partners may provide status updates, confirmations, exceptions, and related shipment data.

2) How We Use Your Information

We use personal information to:

• Provide quotes, process orders, coordinate shipments, warehousing, and delivery.

• Communicate service updates, tracking information, and customer support.

• Process payments and maintain accounting records.

• Arrange optional insurance (when requested) and help facilitate claims processes.

• Comply with legal obligations (customs, export/import rules, security screening, recordkeeping).

• Prevent fraud, misuse, or security incidents.

• Improve our website, operations, and customer experience.

3) Legal Bases for Processing (Where Applicable)

Depending on your location, we process personal data based on:

• Contract necessity (to provide requested Services),

• Legitimate interests (security, fraud prevention, service improvement),

• Consent (certain marketing or cookie categories where required),

• Legal obligations (customs/security/financial recordkeeping).

4) How We Share Your Information

We may share information as needed to provide Services, including with:

• Service providers: IT hosting, analytics, customer support tools, and payment processors.

• Logistics partners: airlines, ocean carriers, ports, airports, terminals, warehouses, last-mile providers, customs brokers, and agents.

• Insurance providers: if you choose insurance, we share details necessary to issue coverage and administer claims.

• Government/authorities: customs, law enforcement, regulators, security programs (as required by law).

• Professional advisors: legal, accounting, and auditors.

We do not sell your personal information.

5) International Transfers (USA + LATAM)

Because we operate between the USA and LATAM, your information may be processed or stored in the United States and/or other countries where our partners operate. These countries may have different data protection laws than your country of residence. We take reasonable steps to protect your information in such transfers.

6) Cookies and Tracking Technologies

We may use cookies and similar technologies to:

• operate the website,

• remember preferences,

• measure traffic and usage,

• improve performance.

Your choices: You can control cookies through your browser settings. If you disable cookies, some site features may not function properly.

(If you want a separate Cookie Policy page, I can draft it to match whatever cookie banner/tool you use.)

7) Data Retention

We retain personal information only as long as necessary to:

• provide Services,

• comply with legal, customs, accounting, and tax obligations,

• resolve disputes and enforce agreements.

Retention periods vary depending on record type and legal requirements.

8) Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

9) Your Rights and Choices

Depending on your location and applicable law, you may have rights to:

• request access to your personal information,

• request correction or deletion,

• object to or restrict certain processing,

• request a copy/portability of certain data,

• withdraw consent where processing is based on consent.

To submit a request, contact dtd@mlfreightlogistics.com. We may verify your identity before fulfilling requests.

10) Marketing Communications

If we send marketing emails, you may opt out at any time by using the unsubscribe link (if provided) or by emailing dtd@mlfreightlogistics.com.
Operational/transactional communications (shipment updates, invoices, service notices) are not marketing and may continue.

11) Children’s Privacy

Our Services are not directed to children under 13 (or the minimum age required in your jurisdiction), and we do not knowingly collect personal information from children.

12) Third-Party Websites

Our Site may link to third-party sites. We are not responsible for their privacy practices. Please review their policies separately.

13) Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on the Site with a new “Last updated” date.

14) Contact Us

M&L FREIGHT LOGISTICS, INC.
7200 Griffin Rd, Suite 3A, Davie, FL 33314, USA
Email: dtd@mlfreightlogistics.com